Visited Aspire Lounge last Saturday prior to departing for Faro! It was a Father’s Day present from our children! When we entered there were no staff to be found! When we did find a staff member she couldn’t locate our booking but managed to find it eventually! She then basically told us to help ourselves to the food and if we required alcohol that we needed to order it from a staff member! The hot food on offer was macaroni cheese or BBQ pulled pork with rice! Both of which were stuck to the display container as they were very dry! I felt that the two staff members did not make any effort to engage with the customers! There was another couple and a family using the facility for the duration of our stay! It was difficult to get a staff members attention as they were either in the kitchen or engrossed with the computer! A gentleman in a wheelchair entered the lounge to have a look at this new facility and he was ushered out as he was told it was for “members only”!! I work in retail myself and I was shocked at the lack of enthusiasm shown by your staff members- they are clearly not happy in their jobs! That’s how it appeared!! I My work colleagues asked me to let them know about my experience as many of them will be going on holidays over the coming months and using Cork Airport! I did not give a favourable report! I was bitterly disappointed! For a new facility I was expecting an inviting atmosphere, enthused staff and a better selection of food! The atmosphere in the Lounge was as deflated as the balloons on display in the reception area!! I am glad that I can say that I have visited the Lounge but unfortunately it was not an enjoyable experience!! Needless to say I won’t be making another visit!