I came to your lounge on the 16th of June,on entering I had a warm welcome but once inside I found the tables where full of plates and glasses which have not been cleaned.we moved the glasses and plates to another table so we could sit down.we went for a beer there was queue at the bar the man was in no rush to serve any body and left people waiting the beer pump was not working we asked for prosecco did not have any we was willing to pay extra for, we got bottles of beer and sat down, we sat with all they dirty tables round us for at least half an hour before I had to go to the lady on reception to complain about the mess about 10 minutes later a young lad started to clean the tables.i always book the lounges and have always had first class service as I class this to be part of my holiday and have I brought two of my friends along for this experience which was tainted with the lack of first class service.while at your lounge I also made a complaint via email which on my return from holiday has not replied to .As I paid nearly £100 for this experience I thought I did not get what I payed for regards Peter Hughes.