My family and I booked 3 separate bookings in the lounge. We had booked our holidays separately but we always book the lounge for comfort. As I entered the lounge the girl at the desk jumped onto the fact that there was 9 of us which consisted of 6 adults and 3 children. As a family we were made to feel absolutely humiliated and embarrassed. We asked to speak to a manager to be told that she was in charge in the absence of a proper manager. Finally we got the girl to phone a manager whom we spoke to after your member of staff told the manager a false recollection of what had happened. The manager on the phone finally allowed us to enter the lounge. I can safely say that after this experience we will be using alternative lounges and will defiantly not be recommending you to anyone