I made contact 3 times to ensure there were showers at the lounge we had booked as there are two lounges at the Calgary Airport and I wanted to ensure we had the correct lounge. I explained that we were flying to Brisbane via Vancouver and I was told we would be able to access the lounge with showers .This was not the case. The staff at the lounge where we presented ourselves were polite and helpful, and offered a refund however we decided to stay and use the lounge. It certainly seemed this is a common problem at the Calgary airport as the staff werent surprised at all by the fact my booking was accepted even tho i had supplied the flight details . The lounge itself was OK,however the cold drinks such as beer and wine were barely cool, while the food was ordinary and limited at best. Im not sure if the lounge would normally supply cheese and crackers to go with a wine, however if they do they only had crackers during our visit. Overall it was a very disappointing experience. Regards Shaun Flanigan