The service was very poor as was the organization of the food in the buffet and the general supervision of the facility. The facility itself was fine. There was a fairly limited selection -which is not the criticism for the price. However for that fairly limited selection there were different foodstuffs running out at different times. If there was a meat selection, there was no rice. If the rice arrived; the hot meat selection had ran out. The salad ran out. I continually had to ask the attendants of such and such could be replaced; and on more than one occasion was asked to refer to another staff member to ask them. Sorry; but i haven't paid for access to the lounge to work there as a supervisor. And there in lies the issue. There seemed to be no one in control and we were relying on gusts like myself to ask for things to be topped up or replaced. As a frequent traveler and user of departure lounges for other airlines I found this to be completely unacceptable. However; I am blaming no one on duty. This is a classic leadership and training issue. I would not recommend this to anyone unless there is an uplift in attention to detail and organization of the entire service.I brought a guest along as a treat prior to our flight so I was really disappointed.
7 years ago
Executive Lounges has a
3.9
average rating
from
28,090
reviews