Dreadful. Millions spent on a refurb to only cut costs on the food and quality of service. I would sing the praises of the old lounge to anyone who would listen, it used to be wonderful - this time around not so much. The food was bland. No sandwiches (which was the norm previously for a lunchtime) only a few rock hard bread rolls and cubes of cheese. A veggie curry and pasta mixed with what looked like wallpaper paste were the offerings with “soup on request” bizarrely being offered as an extra. The service was woeful - like really really bad. So much so I would go so far as to recommend that the lady working behind the bar at the time of our visit (weds 11th July afternoon) gets another job as she was downright rude to everyone she encountered. Seriously she should not be in a customer facing role. Previously customers were able to take a bag of crisps if they wanted some. This time I had to ask the happy server behind the bar who directed me to another girl who was putting out more stale rolls who did no more than go behind the bar and retrieve said bag of crisps from beside the happy server and pass them to me. Totally and utterly pathetic belittling behaviour. I strongly suggest you revert back to your previous level of standards as these are unacceptable and I will be leaving this review on trip advisor aswell as telling anyone I can not to bother using the lounge at Liverpool. I do not appreciate paying quite a sum of money (£50) to be treated like I am a delinquent school child incapable of ordering more than one packet of crisps at a time. You need to address this, fast.