There was no air conditioning working and only one fan. There was no draft beer either. We have an autistic son and we could not stay in lounge, as it was too hot and uncomfortable. I teeeted about this and received a tardy response from a Philip “Dear Lee, Thank you for your getting in touch, although I am sorry that you've felt it necessary. I would like to begin by saying how disappointed I am to hear that our lounge has not lived up to your reasonable expectations and I would like to offer my personal apologies about this. We are aware of the aircon at Luton and we have put measures in place with plenty of fans, Did you advise the lounge staff of yourself leaving? We do appreciate all feedback, positive and negative, as this all goes a way towards improving the lounge experience for all of our customers. Once again I'd like to thank you for taking the time out of your schedule to contact us with your observations and I do hope you allow us to demonstrate our usual high standards next time you fly. Kind regards Philip” With customer care like that, I’ll not be back...,