Rather disappointed with this lounge. I am a regular traveller with my 1 year old son. We have just completed 20 flights and always beginning at Manchester airport. I always use a lounge at the airport but this was my first time trying this particular one. When I entered there was a male customer being incredibly rude to a female customer. He was swearing at her and raising his voice. Another customer had to step in to diffuse the situation. This was not his job. It should have been your employee on the entrance desk. He allowed this man into the lounge regardless of his profanity and general disgusting attitude. By this time my son was a little unsettled. Even I was. I was hoping that this particular customer was not going to turn and say anything to me, especially since I was with a young child travelling by myself. And actually, knowing that he was in the lounge that I was going into did not make me feel great. By the time I reached the welcome desk I was not even greeted with a ‘hello’. I asked the man at the desk if he wanted my bar code on the booking receipt and he replied ‘give me your boarding card’. No please or thank yous. After doing this I began to walk inside. My son was starting to fuss so I stopped to get him out of his pram. The man on the desk shouted to me, in front of multiple guests waiting to enter the lounge, ‘excuse me, just so you know, the silent area is to the left of the lounge’. That made me feel very unwelcome. That kind of conversation should had been done quietly with me and not in front of an audience. I felt like I was being made an example of. Not once did I hear any general manners such as please or thank you. I stayed 20 minutes and left, as after this conversation, I didn’t feel comfortable staying. Highly disappointing. My experience in the other lounges across Manchester airport, in all terminals, has been 5 star.