Having booked my visit to the Aspire Lounge at Schipol on line with no print access, I was pleased to see that I would be able to simply show my smart phone on arrival to gain access...in fact, this was the main reason for booking through you. However, on arrival at the lounge on 4th Sept, I was told at reception that I couldn't enter without a print of the booking. I had to forward your confirmation email to swissport for them to then print the email to confirm my booking. I complied because the lady on reception was quite insistent and I didn't want to be turned away, especially as my companion was not feeling well. Of course, on the confirmation email, it indicated quite clearly that a print copy wasn't required.........some training required, I think!! Once in the lounge, though, I was very pleased with the facilities and, in particular, the food was delicious.....a pleasant way to pass a long layover. I will be travelling through Schipol again next week, with long layover, and hope, if I choose to book your lounge again I will not encounter the same problem. I have rated the lounge as 'acceptable' simply because of the 'difficulty' in gaining access.......had your receptionist accepted sight of the booking on my smartphone, I would have given a rating of 'very good' Many thanks