I always find executive lounges good value for money and good, efficient service. However, on my last visit to Birmingham Aspire lounge the service was poor as tables were not getting cleaned. Only when I asked for our table to be cleaned did a staff member come. I then had to point out that the tables around us were no longer being used so she took the dirty crockery but did not return to clean the tables. Over the 2 hours we were in the lounge no other tables were cleared and cleaned. Also the staff had to be asked to re-stock the drinks on several occasions by various guests.
6 years ago
Executive Lounges has a
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