I am so thrilled that I get to express my complete dissatisfaction of your Aspire Lounge Heathrow Terminal 5. Upon arrival after paying £34.99, for a reservation I was told very rudely by your desk assistant there was no space???, he eventually allowed me to go in, where upon you could offer warm white wine (disgusting) and a cheap awful red wine, the food was minimal, I wish to have a full refund, and by the way the service at the bar was appalling, the lady was most unhelpful, and was never at her station??? Your urgent reply would be appreciated.
7 years ago
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