We arrived at around 10.30 am on September 14th with an electronic booking confirmation and receipt on my phone. When at the desk, we were there for 15 minutes while the staff were either unable or reluctant to allow us in, preferring to allow people behind us entrance whilst we patiently waited for them to return to us. In the end we had to email the receipt back to them before we could enter and the surly, unhelpful attitude of the young lady behind the desk has left us with a bitter taste to be quite honest. The F&B is average but we like the lounge usually as it is remote from the hustle and bustle of downstairs. We were also fortunate to get a table because as we were stood waiting around, 20 people went straight in before us. When we did get in we only just got a seat and people after us were wandering around for a while making the whole experience not a very good one. We may have to consider using another lounge next time to see if it is any better. Your reception staff need help in customer relations, that is for certain.