We were told we could use the lounge for 3 hours. We could not check in till less than two hours pre flight. Then there was a huge queue at security. 75 minutes left. Then greeted with a queue at the lounge and sign that said full to capacity. Ended up with less than an hour in the lounge. Had to queue for a drink. Food was a bit sparse. Ciciken curry was a bowl of cold rice. Mac Cheese also cold. Ended up with a slice of ham and a couple of cubes of cheese, a scone and jam, and a glass of wine in crowded surroundings for £20+ . Very disappointing. A 50% refund would not be unreasonable, for both me and my wife. Or free entry next time we travel. PLEASE RESPOND to this mail - Roysmithhome@blueyonder.co.uk Thank you.