I last used the lounge at Luton Airport a couple of years ago and found it a wonderful oasis of calm amid the chaos of everything else at this lousy airport. Sadly, having boycotted the airport since then because it is so bad, I had to take a flight there recently and found the lounge now to be as bad as the rest of the place. There was a long line of people waiting to get in, but as I had booked the previous day I was allowed straight in. Almost all the tables had "Reserved" notices on them, with names attached, but nobody at them. As I could not find a non-reserved, empty table I returned to the reception desk where a bolshie bloke informed me that if there wasn't a table with my name on, I must have booked with the wrong company! I showed him my booking and he grudgingly agreed he was wrong and that I should have had a table with my name on. His pathetic excuse for the chaos around him was: "We're pretty busy today". If the firm can't handle things when they are busy, get out of the business! It's such a pity the once-excellent lounge has now adopted the ethos of everything else at this airport -- squeeze every last penny out of customers and treat them like dirt!