Although the lounge was O.K.the experience was ruined by, I`m afraid, the staff on duty at the time. One very loud female member encouraged a couple with shouting across the lounge which was, at times, so loud as to drown our own conversation. The female member of staff was later joined by her male colleague who also spoke across the lounge in a very loud voice. The lounge was not busy and either member of staff could have approached the coupe and talked quietly. It is, in our experience, the first time we have noted unruly behaviour by STAFF as opposed to members of the public.