Thank you for giving me the opportunity to give you feedback on my first experience of your Executive Lounge. I have to say I was very disappointed. I booked the lounge as a treat for my fiancee on our way to a special weekend break to Berlin. When we got there we were faced with a queue of people. We were waiting for about 10 mins and we were exposed by two separated heated discussions where visitors with a card were demanding to be able to enter the lounge even though it was full to capacity which was indicated by a sign of the reception desk. The receptionist was very stressed and him and his supervisor were subjected to heated claims that these people should still be allowed in as there were still seats available. Eventually they were allowed in even though clearly this was going to cause more strain on the staff on clearly a already busy lounge. As we had booked obviously we were allowed in, but when we tried to find a seat, there were only a couple of seats left where we could sit together. The table we sat on was full of rubbish and after a while when clearly no one was around to clean the tables, and moved the rubbish myself. We then had to wait another 20 mins before there was anything available to eat. It was lucky I did take a book, as there was no sign of any newspapers to read. I would also note which was a bit strange that when I went to the rest room it clearly has not be checked for quite awhile, and when checking the times on the cleaning sheet it appeared to have been signed up to 2pm when it was only around 12 when I went in. Over all what I thought was going to be a extra specially treat that I could give someone who has had a very tough time this last year was to say at least disappointing. Would I use you again ? based on this experience I would fortunately say no.