Aspire Plus in Newcastle is often colder than is comfortable. I have been there on many occasions and customers often complain. This time I was travelling with 2 disabled 88 year old passengers. I contacted ‘ Rachel’ on your Service Dept pre travel to ask if she could ensure the lounge was a suitable warm temperature. She assured me the message had been passed on to the Newcastle Manager. When we arrived, the lounge was freezing! Many empty tables had dirty glasses and used plates on them. Very very disappointing. There were only a couple of staff who were extremely pleasant but appeared very stressed. Truly appalling. You should provide a refund and a free entry ticket to us, once you have sorted this out. Unacceptable. I have phptps if you would like them.