Since you ask 1. Reception arrival was more like an interruption than a warm greeting 2. The breakfast was cold and univiting and there seemed to be no one there to refresh the items 3. Tables were messy and cluttered with dirty pots and plates 4. Somebody must have complained at the front desk and the receptionist spend 10 minutes discussing with the other member of staff in quite a derogeratory fashion with very colourful language I travel emirates with business to Dubai but on this occasion I was with my mother in law, sister in law and my wife. It was a 10 day holiday which did not start in the way I was hoping I would find it difficult to book aspire plus for 4 next time we travel as I felt it simply was not worth the cost I do rate Leeds Bradford and Manchester and perhaps that is the customer service level that you aspire to ( no pun intended )