Hi Unfortunately I was disappointed on this trip to executive lounge. On arrival police/security were advising a couple to leave. Also a couple of females were arguing at the desk, resulting in a que out the door. However I could not help but over hear (shouting and raised voices) the issues going on in front of me and it was unfair.... both parties, despite pre booking and paying for lounge entry were being turned away as TUI premier customers were arriving later than anticipated.... I also over herd staff talking among themselves say “offer them a bacon sandwich and get them out”. When I finally reached the desk(35 minute wait) I was also told that despite paying in advance online I could not enter as TUI premier had priority. I was also on the TUI flight to Thailand and due to a system security problem had waited a long time to check in (1hr 30m) I explained this to a young man on desk who went away then came back to allow me entry..... I have traveled all over the word and visited many airport lounges abroad and in the uk and have never, thankfully been treat like a lower class citizen. I feel bad for those refused entry and understand their frustration, not a way to start a holiday. Very disappointed.