My friend and I arrived at the Lounge Saturday afternoon, a couple of hours before our flight was due to leave. The lounge was comfortable, and the flight information display was welcome. These are the issues I found:
* There was no variety of hot food: 2 tired looking pasta dishes, with crusted hard pasta. The chicken pasta dish had no discernable chicken.II asked a staff member was that the choice for today and I was told it was, no effort was made to see could I be accommodated.
* A scarcity,not an abundance of food presentation.
* No sandwiches, some small amount of cold ham, chopped cheddar cheese and sliced brie, some small bowls of couscous and mixed vegetables. A paucity of choice.
* Small squares of chocolate fudge cake as the sweet offering. No choice.
* Fruit scones, looked dried and unappetising.
* A staff member brought away the bowl of "chicken"pasta and I saw her add fresh pasta to it and mix it up. This is after the pasta had been sitting out under the lights for one and a half hours. A complete no-no for HACCP.
I was not happy with the food presentation or quality at the lounge, especialy when compared to what I had been led to expect. I have not been on a holiday for a long time, and I felt that to spend time at this lounge, dining on good food and enjoying a drink with my meal, would be a lovely celebration to start my short holiday.
I had the leek and potato soup, it was lovely. There was one penny loaf which I shared with my companion, and when I asked was there more bread, the staff put out some for me. However, after and hour and a half, a staff member stirred the soup in the soup tureen, she did not remove it as ought to have been done as it had reached its end of life at that stage. I work in the food tourism industry, I run a tea room, and I was disappointed with my experience at the Cork Aspire Lounge. I expected a wider variety of hot and cold food as per website information.
I conveyed this information to your customer relations office. Whatever about my experience at the lounge, the reply I received was so customer unfriendly, that it left me in no doubt as to why my experience at the lounge was so poor.
6 years ago
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