We are regular users of this lounge & were v disappointed. Gentleman who checked us in was unfriendly & not welcoming...he later reluctantly, it seemed served my husband a glass of red wine, didn't even tell him their were wine choices. Tables were not readily cleared/cleaned. We had to ask for items to be replenished e.g. nuts. Staff seemed more concerned about discussing their hours & entitlements to ho hone early than giving a decent service. It was not busy in there, the bar was unmanned while it seemed that someone was in the 'back' on a private phone call! Ladies toilets were a disgrace. Coffee machine's products not v nice...better to use hot water & a sachet of instant decaff than than the coffee dispensed from machine. Staff went out & brought back coffee for themselves while we were in there from Prets!! This all needs improving.