We booked in for 18.55 as our flight left at 21.55 for 3 hours in the lounge, I booked it for my best friends birthday surprise as she’d never been in before. On arrival we were told that we should have been emailed to tell us that the lounge would have closed at 8pm and I had never recieved this email, we arrived at 18.30 and was told that we were too early anyway, I explained that I was not emailed and I was not happy that we were only expected to have an hour in there but pay the full price. The rude reception lady explained that we could either stay or just leave and there was nothing else to do. As we wanted to make the most of our holiday we stayed. Upon entry we had a drink and something to eat after an hour it was then 19.30 and the food was starting to be put away and the lights behind the bar were switched off. At 19.45 the two ladies who worked in there put on their coats at stood by the door explaining that they shut soon. We left at 20.00 to make the most of what we had paid for and I asked the lady on our way out if I could have the email of a Phillip who was supposed to be emailing me initially about the closing time and she said it would be better to call head office I therefore then asked for the number and she told us that they were closed and she couldn’t get it for us. My extreme disappointment was in the fact that no where on the website does it say it closes and in other lounges I have been in they stay open 24 hours, I was disappointed with it being my friends birthday and my friend saying could I not get half my money back for being in there for half the time and receiving a rude welcome from the staff. I certainly would not be going into Liverpool John Lennon lounge again.