Booked direct ,got confirmation by email ,on arrival tried to book in was not allowed as I had not sent them the email I had received from them !!!.receptionist was very rude to both myself and my wife whilst attempting to log onto there wifi ,the place was in chaos due to amount of people who had booked there was a que to be seated with people having to wait for others to leave ,we decided to just leave as it was ment to be a relaxing and would have been anything but ,a total waste is money worst experience of a airport lounge I have ever experienced,would never use it again or recommend it