The lounge was crowded with too many people. The odd chair was available, but unfortunately no groups of chairs, this is disappointing when you have family with you. The choice of drinks was limited and Guinness and beers was not available. Additionally please note that there was no ice for the drinks, we repeatedly asked but the staff said they could not procure any. Cheap unbranded whisky was offered, I declined the offer because there was no quality in what was on offer, although a proper whisky would have been welcomed. I am sorry to inform you but the executive suite did not appear 'executive', it resembled a cafe. The staff worked hard to replace the foods, but snacks was thin on the ground. There was no hot food in terms of bacon sandwiches or anything else. There was no danish pastries. Needless to say I was disappointed and my guests was asking what it is they had actually paid for. There was lots of salted nuts ! I am sorry to report my findings, but dare I say it you need to improve the executive suite on offer to IOD members, what is offered was poor. The staff appeared over worked and stressed. This is not the environment anybody wants to experience before travelling. Good luck with the above. Paul Hunter.