Very tired decor, not interested staff, no concept that 'they' are providing 'you' with a service.
Have a look at other lounges, learn from leading service based industries and look at the dated and tired decor of this lounge.
Create an inspirational concept and combine this with staff excellence - then charge appropriately for this concept.
There's huge demand and you'd clean up.
Over to you...
10 years ago
Executive Lounges has a
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