I have been using your facilities for the last 15 years, in the early days your standards were excellent and good value for money. Unfortunately over the last few years standards have dropped, although your charges have continued to increase, I no longer consider your services to be good value for money. In addition, although your advertisements for the lounges state that those using your facilities should be smart casual dress. On the last two occasions, this and last year most of your customers have not been dressed in a appropriate manner, and your staff have still allowed these people into the lounge. It is such a great pity.