The "new" layout was cold, quite literally, and sterile. The food on offer was limited and the soup was cold and tasteless. It was extremely cold in the lounge (January 2014) and when I asked about the lack of heat I was told the heating is broken, no apology or apparent attempts to obtain alternative heating by the time we were there early afternoon. I had taken my 82 year old mother and a 72 year old Aunty with me and I was very disappointed at the attitude of the staff. My many previous visits to the "old" lounge had been a pleasure and as a single traveller I always felt comfortable and welcomed, so much so I had always recommended the lounge to family and friends, needless to say I was embarrassed on this visit when I had elderly family with me.