No welcome/greeting on arrival - I don't expect red carpet treatment but some attempt at hospitality would be appreciated, perhaps a smile? Management were the frosty ones, regular staff were chatty and friendly. Drinks were locked away and had to be requested rather than freely available, doubles weren't allowed - I understand the liability concerns with some passengers getting too drunk to be safe to fly, but the lounge need a subtler, friendlier approach to this, based on principles of hospitality rather than treating questions and requests from guests like cheek from naughty alcoholic school children. Food was basic, not great quality. It's still preferable to being in the noise of the general departures lounge. No farewell when we left, again, basic principles of hospitality were lacking. We enjoyed our stay because that is what we were determined to do, but this was despite the overall treatment of our hosts - managers, not general staff - rather than because of it.