28 of us booked both lounges in the Terminal as a group booking for a holiday/wedding in the summer. I booked the lounge online, as I was asked to do, using the name of the 'lead passenger' who had arranged everything to date (the bride). I was the first to arrive at the lounge. When I attempted to check in with my wife, my 9 yr old and 6 month old daughters, I basically got a public dressing down from the lady behind the desk who claimed she was 'doing us a massive favour by letting us in' all because the name on the booking was not my name. Even though I had all the paperwork to prove I had made and paid for the booking. Apart from that, the lounge was great. Nice big open room with good views across the tarmac. Tablets for the kids to play on. Plenty of food (bacon rolls & pastries) and as much liquids as you want. Off to New York in Feb so we might use it again.....just got to remember to book it in my name so I don't get told off!