I've used the lounge on many occasions before the refit last year. On my visit after the re fit I found the furniture uncomfortably and very Ikea ish. It was as thou it had been designed by a teenager for teenagers. The wifi did not work, and when I spoke to the staff they said "it's keeps going off". I had to que for a coffee and bacon sandwich. I had to que to be severed with a drink. I much preferred the previous layout where one could just walk up and help ones self to a drink. This is what a lounge experience is all about. There wasn't even any papers to read. My wife and I said we might as well have stayed in the main airport building as the seating is more comfortable in their bars. We will not be using the lounge ageing unless it changes back to how it was. We have flown from Manchester airport on five occasions this year and just used the main building bars which offer very good service and comfort. Your service, style and business model has been lost. Until you put that right we will not be using your service.