Neither of the two staff member took action when I pointed out a bag that had been unattended for twenty minutes under the empty table alongside me. One of the staff was more interested in her smartphone. After a further five minutes, after me raising my voice and then re-locating to the far end of the premises, the staff took the bag in hand. It turned out later that the owner was sitting in another area of the premises and hadn't bothered taking his bag with him. The nonchalance of the staff in the light of this potentially serious issue means I will never set my foot in any of your lounges again.