As this was a birthday treat for my mum I bought myself, my sister and my mum tickets for the Aspire Lounge before we flew out to New York. I was extremely disappointed. The lounge felt dirty and worn out. The chairs were torn and it was extremely cold, where we sat with our jackets on. There was no background music, it was quiet and you felt as though you couldn’t talk. I had also asked for a cocktail at the bar and was told you didn’t offer cocktails, however a friend had received one the week before. I was disappointed with the whole experience, it wasn’t the start to my holiday I was hoping for.