This was our first time using the lounge. It was unfortunate there were no toilets within the lounge area and the nearest were being worked on hence a short walk to the closest. The hot food was of good standard however the scones and cakes were not replenished and had been tidied away by 6pm. The tables were not emptied promptly and one member of female staff was not the most approachable and her attitude towards her duties and towards customers was quite off putting. This was observed throughout the duration of our time spent in the lounge through her actions, interaction with customers and body language which on the whole was disappointing as for many customers this is the beginning or end of a vacation which should be pleasurable.