From the minute we walked in the experience is poor; staff apologised saying it was busy so there may be not enough food whilst checking our details and seemed exhausted / let off steam to us at the reception about what long hours they had worked. There were no seats, luckily an older couple allowed us to tag onto their table. Drinks at the bar were running low and we were encouraged to bring our glasses for any refills back due to glasses being sparse as in the dishwasher. There was a clear lack of food. When food was available the choice was extremely limited and tasteless. I’ve been to other lounges were cakes and savoury snacks are available alongside main meals should they not be to customer taste. The staff were pleasant but seemed over worked and exhausted. The lounge gave off a feel of low budget all inclusive rather than an executive lounge and I have not recommended it to friends or family unlike other lounges I have visited.