Not a great experience unfortunately. The Gatwick airport lists this as family friendly with a games area for children, but it turn out this was removed well over a year ago - though we only found this out AFTER we had paid and entered! The staff inside were great and attentive, and the lounge was clean and the food relatively well stocked, however the greeter couldn't have had a more miserable look on her face when greets people - at first I thought maybe just for families, but in general she seemed very unhappy to have any clientele. So despite the great work of the staff inside, we won't be using this lounge again. That should keep the greeter happy at least..