Really disappointed. Reminded me of a works canteen. The decor is tired and cleanliness not quite there. Since when have I been incapable to pour myself a glass of wine? The rule that you can't get your own drink may have been more tolerable, if, there was a dedicated bar with staff rather than just the self service area being roped off, having to grab any passing member of staff to obtain a drink. The snacks offering was dire again being more akin to a cafe than a lounge and a poorly stocked cafe at that. Stale bread and poor quality tinned vegetable soup being the only warm snack the rest of the snacks were plastic wrapped cheese portions and cream crackers. The signage/announcements could be improved as well.