We were very disappointed with our experience of the executive lounge. After a manic packing session before heading to Heathrow we mistakenly put our booking confirmation in with our check in luggage. We released this after checking in so when we reached the lounge we explained to the staff member what had happened thinking that it would be a simple case of her checking to see that we were scheduled to be there and letting us through. Oh no though, the staff member said that it was not possible and that if we could not prove we had booked it we wouldn't be given allowed in. After embarassingly being made to stand by the doorway and search through our phones for some kind of booking confirmation for around 20 minutes, I decided to question her again about her inability to just check the list of system for our names. After I suggested that we may complain she summoned all of her effort to check and proceeded to let us though. Not a great start to our holiday, and once in it left us in quite a bad mood. On the plus side, the drinks were good and the food, although basic, was ok. Would we book again? I don't think so. We would look for an alternative lounge that hopefully had considerate staff.