The reason why I book the business section of the lounge is to enjoy the peace and quiet away from the hustle and bustle in the terminal. Whilst that is normally the case on my last visit in October there were a number of young children in the lounge making a bit of a noise. When I enquired of the receptionist why children had been admitted I was told that it was because the holiday section had been overbooked. In my view they should not have been admitted to the "quiet lounge" and refunded their money with an apology for the overbooking. Whilst I appreciate this would have inconvenienced the families involved, but by admitting them a lot more people who were looking for peace and quiet suffered inconvenience through no fault of theirs. A repeat of this would discourage me from booking your lounge in the future. I would be grateful to hear your comments
10 years ago
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