Having always used the lounge in the past I was looking forward it. Was very disappointed to be pushed to the very back of the lounge which consisted of old broken and very dirty furniture covered in glasses and rubbish. Went to go to the other part of lounge that was clean and tidy and full of staff, to look out of aircraft to be told was now for first class passengers only. On previous occasions in lounge had always sat in that part of lounge. Pushed again to the back of lounge with all the mess I had to ring to be served a drink, when before you helped yourselves to be told by staff we were to be monitored on the amount we were drinking. I found if quite insulting I understand that people need to be responsible going onto an aircraft but the way7it was said and done was terrible, I had to clear a table for myself the member of staff decided whether the person behind me was "allowed a drink". Overall a terrible experience packed up and went to one of the bars in the main lounge will not be paying for what was once a great way to start holiday.
10 years ago
Executive Lounges has a
3.9
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