Your lounge although clean and tidy was not what I was expecting. The reception staff were not the friendliest, and there was no warm reception, my wife and I were merely treated like another visitor and asked for our booking details. The breakfast was a very poor selection, and appeared to be geared towards alcohol more than anything. I booked the lounge in the hope that it would remove the stress of navigating cafe queues and noise in the main terminal, in fact the terminal was quite quiet, and after experiencing your lounge, I would spend the extra money in the terminal canteens and also afford the wait times. Only in extreme busy periods would I consider your lounge again, unfortunately. I also had to wait in line for at least 15 minutes whilst a receptionist checked in an adhoc couple, the whole point of booking in this lounge was so that i could go straight in and relax, your receptionist did not request help from other member's of staff to book us in, and allowed them to carry on with their other more important duties, such as wiping a table, or sitting and having a coffee in the next room. The lack of breakfast items was insufficient, and items such as milk run out very quickly without staff around to refill quickly enough. Generally I felt there was a genuine lack of customer service missing from your lounge, considering that you are marketing a bespoke service, you did not deliver my expectations that your marketeers set very well. Aside from the dissatisfaction detailed above the room was clean, papers were readily available, and there were ample choices of beverages. Best Regards David