I would like to star by saying the lounge is nice inside (decor etc). Every time I arrive (pre-cooked as well) there is always a substantial delay in getting access to the lounge due to processing walk ins or other types of card holders. Even being an Aspire member takes time for my card number and details to be entered, even though I pre-book. The food choice is nice but is usually not topped up or there is very limited choice. The bar staff need more glasses behind the bar and the front of house staff need to streamline the entrance to the lounge process. Providing another member of staff to do this would be a good start. 15 minutes to get in nearly every week can be quite frustrating. I know the staff make the best effort and are generally always friendly but sometime you can see the frustration in dealing with the chaotic manner of people on the lounge. The manager should look at reviews and address the issues. Nothing seems to improve with the points of concern in this lounge.