The Liverpool airport lounge is comfortable enough with friendly staff but there are a few minus points: first we lost about 20 minutes from our time because the computer system would not recognise our "tickets" (not just us, members with cards were having the same problem so long queues at the door). 2. No toilets and a long way to walk to them. 3. The food was fine but there were only 2 choices of hot, one vegetarian and one not, which would have been ok if they had not both been spicy, a bit of bad planning. Also some items ran out and were not replaced, not because of lack of diligence by the staff but because there weren't any more; also a pancake machine was prominently featured but was not working with no signage even to indicate this fact.