A good lounge that I've used before with no issues. Unfortunately this time there was a major delay in getting breakfast out & maintaining cooked quantities. On 3 occasions there we delays of over 15 mins as people waited for various breakfast items, surely you know how many people will be in your lounge so why wasn't the food prepared before & suitable quantities being prepared to prevent these delays? I'd also put some effort into training one or two members of staff on basic bar serve, pulling one pint at a time & refusing to listen to the rest of the order is for me, a qualified experienced bar tender, totally unacceptable - especially when she had a very dismissive attitude towards your customers!