Checking into the lounge was a joke - had to queue behind walk- ins trying to pay, when we had pre booked/ paid. 'Fresh' food was shocking - stale bread rolls, cold bacon, tasteless eggs. Ran out of croissants which were never replaced. No cups available for the coffee machine. Surly bar staff, who clearly didn't want to be there. No ice for drinks. Do I need to go on? This is the first time we have flown from T1 and hell will freeze over before I waste my money on your lounge again. You need to look at T2 lounges - both Escape and Aspire and model your service and offerings on them