Quite disappointed the latest visit. The hot food selection seemed to be mainly spicy things, as we don't likev spicy food we opted for salad, as did a lot of other people, we had to wait approx 20 minutes for salad items to be presented and obviously this was soon used up. We did mention the lack of food to a member of staff collecting crockery but instead of going into the preparation area and report it just carried on collecting crockery. On our way out we did mention our dissatisfaction with the receptionist and was told they were very busy, as people book into the lounge, staff should have been aware of bookings and customers accommodated accordingly. Certainly not up to usual standards