When we arrived there was a group of 9 people ahead of us who were told groups were not admitted. A very long and heated discussion followed. We were unable to find staff to let us in the meantime reducing our time there. On finally gaining access a large area of the lounge was reserved for Singapore Airlines passengers ( this was almost empty) meaning we struggled to find seating. The whole experience added to rather than reduced the stress of travelling. We have used and enjoyed lounge access on previous occasions. If this had been our first experience we would not have repeated it. I would rather pay slightly more for a satisfactory experience. We would not use the particular lounge again.