Whist the Lounge was nice and the services good, the staff had allowed too many poeople in there were people standing as not enough seats, I had prebooked yet had to Queue in a very long queue of people that had not. Whist i understand that there is a business here, i do not feel it is acceptable for a customer to pay for lounge services in advance and receive nothing better than some food a drink for which you have to stand to eat in a space that is more crowded (per sq meter) that the main departures concourse its self, apoor show of the services available in Terminal 5 im afraid