Staff were friendly on arrival. Its not one of the best lounges i have been to but i think this was mainly down to the clientele (Package holiday makers going to Benidorm) who made a right mess and cleared out the food every time it was stocked. I'm not a big fan of the bar service as it should be self-service in a lounge. However given the clientele i think its the best option for the operator and other customers. I got my moneys worth but wasn't particularly blown away by the experience. It sits somewhere between poor and acceptable but i've gone for the higher score as the operator cannot pick and choose its customers