The concept of the lounge experience is good in that it offers you the opportunity to relax after a long flight particularly where there is a long layover. The Aspire lounge at Heathrow offered that. I found the food to be good with very tasty offerings for non meat eaters. The hostess was very welcoming and professional. The lounge itself should expand in size in order to accommodate the number of passengers and their luggage. It should also have its own restroom. I had to leave the lounge in order to use the nearest Terminal restroom. The cleaner for the lounge at that time was a bit surly and could benefit from some additional customer service training. Otherwise the experience was good.