I have used Bristol lounge on many occasions previously and have been very happy with the service and value for money. However this time was far from good, we arrived at around 10:45 and the majority of the food was either gone or very dry and unappealing. The food did not improve until the ' lunch' items arrived. When we first arrived the lounge was warm, however it suddenly become very cold, to the point we were wearing our coats while eating food. e moved seats in the hope it would be warmer elsewhere, however it was worse. On three different occasions I spoke with I spoke to different members of staff who assured me they were looking into the issue. On the fourth occasion I was fed up and asked to speak to the manager who was very apologetic and eventually sorted out the issue. This was a disappointing start to our holiday, and will question weather to use this service again. Regards David Howe